We are proud to design all our pieces in-house in Montreal, Canada, and work with trusted suppliers across the globe, including the USA, Italy, and Asia, to bring our designs to life.

At Bloom, we are committed to quality, ethical production, and sustainability.

• We produce our pieces in small batches to minimize waste and reduce environmental impact.

• We partner with vetted factories and suppliers that uphold strict ethical and sustainability standards.

• Transparency is at the heart of our process—we work only with partners who share our values.

Please see our care guide here

See our BRACELET size guide here

See our RING size guide here

We offer free shipping for orders over $140 CAD. Our shipping costs vary depending on location and which shipping service you choose. At checkout you can choose which shipping option suits you best.

Your order will be processed and dispatched within 1-4 business days.

Canada

• Standard Delivery – Shipped time: 1-5 business days, Processing time: 1-4 business days

• Express Delivery – Shipped time: 2-4 business days, Processing time: 1-4 business days

USA

• Standard Delivery – Shipped time: 4-8 business days, Processing time: 1-4 business days

• Express Delivery – Shipped time: 2-4 business days, Processing time: 1-4 business days

International

• Standard Delivery – Shipped time: 10-14 business days, Processing time: 1-4 business days

• Express Delivery – Shipped time: 5-7 business days, Processing time: 1-4 business days

Please note that customs processing may impact international delivery times.

Yes - we offer global shipping to all destinations.

All items are packed with love and care and shipped from our office in Montreal, Canada.

Please note import tax and duty is subject to your own country and will not be an expense covered by Bloom. Please be aware of the tax and duty regulations of your country before ordering.

Site-Wide Sales & Final Sale Items:

• Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.
• Please carefully review your order before finalizing your purchase.

Return Process:

• Items are eligible for returns within 30 days of being delivered, provided they meet our return criteria.
• To initiate a return, please visit our Return & Exchange Portal
• To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
• Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
• The original cost of shipping is non-refundable and will not be included in any credit notes issued.

Returns Criteria: To be eligible for a return:

• Items must be in their original condition, unworn, and with all original packaging included.

Damaged or Incorrect Items:If you receive a damaged or incorrect item:

• Email us at info@thebloomjewelry.ca with your order details and pictures of the damaged or incorrect product.
• We’ll work to resolve the issue quickly and efficiently.

Returning a Gift:

• If you wish to return a gift, you can access our Return & Exchange Portal to initiate the process.
• Please note that all other return and exchange policies, including eligibility criteria and shipping costs, still apply.

International Orders:

• For orders shipping outside of Canada, the best option is to select tracked shipping to minimize delays and ensure timely delivery.

Additional Policies:

• Tarnishing over time is not considered a fault and does not qualify for returns or exchanges.

For detailed instructions on initiating a return, visit Return & Exchange Portal. If you have any questions, email us at info@thebloomjewelry.ca

Thank you for supporting Bloom Jewelry!

Once orders are processed, they are immediately sent to our warehouse for shipment and we will not be able to facilitate any order changes. If you do make a mistake on your order - please contact us at info@thebloomjewelry.ca and we will assist.

We completely get it, we change our minds too!

Send us an email at info@thebloomjewelry.ca and we'll help resolve the issue.

Please contact us at: info@thebloomjewelry.ca

We aim to respond to customer service enquiries within 2 working days. As a small business, our customer care team works hard to get back to each and every enquiry in a timely manner.

We would love to hear from you! Please contact us at: info@thebloomjewelry.ca

To reach out to our wholesale team, please contact us at: info@thebloomjewelry.ca